TNT Service Team Newsletter & Training Bites

PRACTICING YOUR POSTURE

Your body posture matters, in a multitude of ways. We already know a bit about how TNT's most deeply valued company philosophy, Guest First, guides every part of our individual "floor presence". While smiling, making eye contact and using open handed gestures are important "actions" that we take while interacting with guests, have you ever thought of how your general posture affects the guest experience?

In the presence of guests at TNT catered events, it is imperative that we try our best to demonstrate a relaxed, upright and confident posture. When our staff members communicates confidence and a friendly disposition, our guests also feel confident in the hospitality services we are providing for them. Plus, you can literally improve your mood with great posture (google it).

So what does good posture look like?

(Please ignore the haircut of this illustrated model, her pearls and her unrealistic body proportions)

Here is what we are NOT looking to do with our posture... ouch.

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Here is an example of fantastic posture....yay!

DAT SUPERMOON, THOUGH

NASA's "photo of the day" on 3/20 showing the supermoon as seen from the international space station

EXTRA : CATERING, FOOD AND PARTY LINKS OF INTEREST

• [ARTICLE] More posture info
• [VIDEO] Infused water tips and tricks
• [ARTICLE] Banquet server floor etiquette
• [LOCAL EVENT] Fauntleroy food festival
• [WEBSITE] Fun & simple food and drink trivia website
• [SHOPPING] Foodie Fight! A food trivia game for serious food lovers
• [VIDEO] How to use a mandolin slicer safely
• [ARTICLE] Why you should keep sliced apples submerged in Sprite soda
  

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Have a great week, you lovely TNT folks :D